Internet Outage Email Template

As youre drafting your communications for an unplanned system outage follow these 12 best practices.

Internet outage email template. Its alerts outages and notices. Office 365 not email. This page lists current and recent its alerts and outages for the calendar year. When sending an its alert the subject line is the headline and should clearly state the problem.

Application location problem datetime list the application or service affected first using the full name ie. Scheduled system downtime 12 nov 2014 dear network user please be advised that the network will be unavailable from 0100am to 0530am on november 12th 2014. Was the outage caused by a squirrel eating through some cable somewhere. If you do not already have a template in place you can use the following guidelines to craft one today.

Here is a typical notification that we would use. Three of the templates are used for incident management a new notification has a red theme an update is gold and the closure of that issue is green. This period of downtim. Its alerts and infrastructure outages are also emailed to affected parties may be posted to myac news and good morning algonquin email from public relations.

This microsoft word template will help you report a network or web site outage document the steps taken to resolve the issue and indicate who was notified of the problem. Essential structure of a notification email. And indeed our internet seems to now be working as of about 5 minutes ago. Send immediately if your customers have not already realized the outage or disruption they will soon.

The faster youre able to notify your clients the more on top of the issue you will. Our email is hosted remotely provided not by the isp but an independent third party for our business level activity. Previous its outages and alerts can be found on the archived its alerts and outages page. Help scout workflows allow you to reply in bulk to multiple customers affected by the same issue.

The outage should last approximately 15 minutes. From the sysadmin team will be taking the server down for emergency repairs today january 4th 2007 at 600 pm cst. The it team at towers watson has developed a set of branded it outage notification templates for their desktop alerts based on a simple traffic light system. Apology for system downtime or irregular service template download now.

The subject line should contain the following information. Ok this outage is over. Instant access to 1900 business and legal forms. Write versions that will fit into an email a status update and even a tweet and put them into your outage action plan.

Simply fill in the blanks and print in minutes.