Cx Certification Forrester

Forresters cx essentials training program goes beyond the basics to instill a common understanding of what cx means to your organization inspiring employees to execute and contribute to cx initiatives to drive growth.

Cx certification forrester. Executing a cx program that will truly impact revenue requires a team of people who are dedicated to the mission and proficient in the core skills necessary to create better experiences for. Over the past twenty years forrester has proven the connection between high quality cx and revenue growth. Build cx proficiency to drive business growth and the professional recognition to stand out with unique skills. Forresters three part cx certification begins with a six week online course in cx foundations which features six lessons focusing on topics such as journey mapping cx measurement and roi modeling.

Forresters customer experience index cx index is designed to close the loop between cx measures and growth connecting quality and loyalty measures to specific revenue drivers giving you unprecedented ability to guide investments that produce the greatest revenue return. Data protection the information provided by you in this application will be used for the purposes of recruitment and for successful applicants only for personnel administration and management purposes and to comply with the employers obligations regarding the retention of employee records. Employees will demonstrate their competency through hands on activities that result in deliverables that can be put into practice immediately in a real life cx program. Forresters three part cx certification begins with a six week online course in cx foundations which features six lessons focusing on topics such as journey mapping cx measurement and roi modeling.

Forresters cx management course is designed to help you build your cx management capability. Working in a collaborative and social learning environment participants create real world deliverables through interactive activities and.